02.jpg

Oct'16: Process Intelligence Proof of Concept completed

Need to give your users a tool to monitor their cross-application business processes?

That's what we did for one of our big multinational customers:

- Dashboard to visualize the end-2-end process, including the number of instances (orders) currently in process in each step

- highlight the instances risking to be late (orange); send alert mail half a day before getting late (red)

- drill down into the connected systems error logs to find out what is producing the problem

- add notes, link Remedy tickets created to that instance, so that colleagues can see that action is taken

- return status to "green" when all is resolved.

 

Results:

- less stress: the process managers that the can finally see their process & the status

- less work: status of a specific order and all linked information (from different systems) can be seen at a glance

- less problems: potentially late instances are detected BEFORE they are actually getting late

- higher customer satisfaction: as there a less/no problems

 

and as always with Axway Decision Insights: implementation was fast and cost effective!

-> ask Patrick Toenz for more details