Customer Retention and attracting new customers
CRM Systems, eMarketing and the like are important IT tools for keeping customers interested in your company's services and products. A pity that t2b cannot help with that - but we cannot be experts in all areas ;-)
On two technical topics we can support you nevertheless:
- Customer Portals / Self-Service: how do you expose Information and Services to your customers on the Internet? Here a good integration architecture and technology enables your project teams to deliver this fast and easy to the customer portal. Please see Integration.
- Proactive Web Customer support: how would you like the idea to proactively and automatically propose the customers on your websites in-person support in their actual context when they need it? We propose the really revolutionary concept of co-browsing with our partner unblu.
Your Call Center people will love it!